Effective Date: 21 January 2025
At Bharatpathy Private Limited, we aim to ensure your satisfaction with our services and products. This Return Policy outlines the terms and conditions for requesting refunds, returns, or exchanges for services and products purchased through our website (www.manassamarth.com).
1. Services (Tele-Consultations and Treatment Plans)
- Non-Refundable Services: Once a tele-consultation session is completed or a treatment plan is provided, it is non-refundable. This includes personalized diet plans and Ayurvedic remedies prepared based on your health information.
- Cancellations:
- Cancellations made at least 24 hours before the scheduled tele-consultation are eligible for a full refund.
- Cancellations made within 24 hours of the appointment are non-refundable.
- Rescheduling: You may reschedule your tele-consultation at no additional cost if the request is made at least 24 hours in advance.
2. Products (Ayurvedic Herbs and Supplements)
- Eligibility for Return: Products are eligible for return or replacement only if:
- They are received in a damaged or defective condition.
- The wrong product was delivered.
- Timeframe for Return Requests: All return requests must be made within 2 days of receiving the product.
3. Return Process
To initiate a return or refund:
- Contact our support team at info@manassamarth.com or call us at +91-7898-828282 within the specified timeframe (11 AM to 7PM except Sunday and Holidays).
- Provide your order details, proof of purchase, and photographs of the product (if applicable).
- Once your request is reviewed and approved, we will provide instructions for returning the product.
4. Refunds
- Method of Refund: Refunds will be processed using the original payment method.
- Processing Time: Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
- Deductions: Shipping charges and handling fees (if applicable) are non-refundable unless the return is due to our error (e.g., wrong or defective product).
5. Contact Us
If you have any questions or concerns about this Return Policy, please contact us at:
Bharatpathy Private Limited
Email: info@manassamarth.com
Phone: +91-7898-828282
Website: www.manassamarth.com
By using our services and purchasing products from us, you agree to the terms outlined in this Return Policy.